Refunds will not include perishable products (like food or flowers), digital downloads, intimate items (for health/hygiene reasons), custom made, or specially quoted items, unless the product arrived damaged or defective.
Once your return is received and inspected, we will notify you via email that we have received your shipment and will respond with an approval or rejection of your refund.
Items not returned in original condition, that is damaged or missing parts for reasons not due to Litha Exclusives will be subject to a partial refund.
If approved, your refund will be processed within 7 business days and credit will automatically be applied to your original method of payment.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Customers are responsible for return postage costs.
To initiate a return, contact Litha Exclusives within 14 days of delivery.
Customers have 30 days of delivery for dispatch items back, after that all sales are final.
Late or Missing Refunds
If you haven’t received a refund yet, please try to contact your bank as it often requires some processing time before a refund is listed or posted.
If you have done the listed options and still haven’t received your refund, please contact us.
Customers are responsible for any postage costs.
If product is damaged, defective or not properly functioning, contact us within 14 days of delivery.
If a customer wishes to cancel an order that has not been shipped, please contact us and we will do our best to assist you promptly in a timely matter.
If a customer wishes to cancel an order of a custom product that is already in production are subject to cancelation fee.
Cancelled orders after item has been shipped are subject to restock fee plus shipping costs.
ad below to learn more and don’t hesitate to contact us with questions!
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store–you can read more about how Woocomerce uses your Personal Information here: https://automattic.com/privacy/#california-consumer-privacy-act-ccpa. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
All Products in Litha Exclusives are custom made and manufacture time varies. Therefore the time to prepare an order for dispatch varies. For details on a product, see individual items descriptions.
Standard Delivery ($6, 1-4 days)
Express Delivery ($12, 1-2 days)